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Terms and Conditions

These Terms and Conditions govern the use of A21 Social, a video generation and social media automation service operated by A21 Reports Ltd.

Effective Date: February 9, 2026

Last Updated: February 9, 2026

These Terms and Conditions ("Terms") govern your access to and use of A21 Social (accessible at a21social.com) and all related services (the "Service"), operated by A21 Reports Ltd. ("we", "us", "our"), a company registered in Bulgaria.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "Service" refers to the A21 Social platform, including video generation, social media autoposting, and all related features.
  • "User" or "you" refers to any individual or entity that accesses or uses the Service.
  • "Dealer" refers to a User who uses the Service to generate video content from provided URLs.
  • "Content" refers to any videos, text, images, or other materials generated by or uploaded to the Service.
  • "Connected Platforms" refers to third-party social media platforms (Facebook, Instagram, TikTok) linked to your account for autoposting.

2. Eligibility

By using the Service, you represent that you have the legal capacity to enter into these Terms. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

3.1 Account Creation

You may create an account using:

  • Email and password registration
  • Google social login
  • Facebook social login

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3.2 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4. Description of Service

A21 Social is an automated video generation and social media management platform. The Service allows Dealers to:

  • Provide website URLs from which content is extracted
  • Generate video content using automated processes, including artificial intelligence
  • Automatically publish generated videos to connected social media platforms (Facebook, Instagram, TikTok)

5. Dealer Representations and Responsibilities

5.1 URL Content Rights

By providing a URL to the Service, the Dealer expressly declares and warrants that:

(a) They are the lawful owner of the website at the provided URL, OR they have obtained explicit, documented authorization from the website owner to extract, process, and repurpose the content from that URL for the purpose of generating AI-powered video content and advertisements;

(b) All content accessible at the provided URL, including but not limited to text, images, videos, trademarks, trade names, pricing information, and product descriptions, can be lawfully extracted and used for AI-based content generation without violating any third-party rights;

(c) The content at the provided URL does not contain personal data of third parties that would be processed without a valid legal basis under the General Data Protection Regulation (GDPR) or other applicable data protection laws;

(d) The provided URL does not contain content that is unlawful, defamatory, obscene, or otherwise objectionable;

(e) They have complied with all applicable terms of service of the websites from which the content originates.

5.2 Content Responsibility

You are solely responsible for:

  • The accuracy and legality of the URLs you provide
  • Ensuring that the content from provided URLs is lawful, non-infringing, and does not violate any applicable laws or regulations
  • Reviewing all generated content before publishing or distribution
  • Any claims, disputes, or legal actions arising from the use of content extracted from your provided URLs

5.3 Platform's Limited Role

The Platform processes URLs provided by the Dealer through fully automated means. The Platform does not verify, validate, or audit the Dealer's ownership of or rights to URL content. The Platform relies entirely on the Dealer's representations and warranties under this Section 5. Any liability arising from unauthorized use of URL content rests solely and exclusively with the Dealer.

6. Automated Content Generation Disclaimer

6.1 No Human Supervision Guarantee

The Service uses automated processes, including artificial intelligence, to generate video content. This automated process is not always supervised by humans. All content generated by the Service is produced entirely by artificial intelligence algorithms. While we implement reasonable safeguards in our AI systems, including content quality controls and restrictions on prohibited material, AI-generated content may nonetheless contain:

  • Factual inaccuracies or fabricated information
  • Content that may inadvertently reproduce or infringe third-party intellectual property rights, including copyrights, trademarks, and trade names
  • Content that may be misleading, incomplete, or inappropriate for advertising purposes
  • Visual or textual elements that do not accurately represent the products, services, or information at the source URL

The Platform makes NO representations or warranties regarding the accuracy, legality, non-infringement, or fitness for any particular purpose of AI-generated content. All AI-generated content is provided strictly on an "AS IS" basis without warranty of any kind.

6.2 Review Obligation

You acknowledge and agree that it is your sole responsibility to review, verify, and approve all generated content before it is published, shared, or used in any way. By enabling autoposting or using generated content, you accept full responsibility for that content.

6.3 User as Publisher

By using the Service to generate and/or publish content, whether manually or via autoposting, you assume the role of publisher of that content within the meaning of Article 50(4) of Regulation (EU) 2024/1689 (EU AI Act). You bear sole and exclusive legal responsibility for all content published through your connected social media accounts, regardless of whether such content was generated by the Service's AI systems.

This includes, without limitation, responsibility for compliance with: (a) applicable advertising standards and truth-in-advertising laws; (b) intellectual property law; (c) competition law (including German UWG); (d) data protection law (GDPR); and (e) the terms of service and community guidelines of each Connected Platform.

6.4 No Intellectual Property Warranty on AI Output

We make no representations or warranties that AI-generated content does not infringe the intellectual property rights, privacy rights, personality rights, or any other rights of any third party. You assume all risk associated with the use, publication, and distribution of AI-generated content.

6.5 EU AI Act Compliance (Regulation (EU) 2024/1689)

The Service uses AI systems to generate content. In accordance with Article 50 of the EU AI Act, you acknowledge that:

(a) Content generated by the Service is AI-generated and should be disclosed as such when published;

(b) You must not remove, obscure, or misrepresent any AI-generated labels, metadata, or watermarks applied to generated content;

(c) By reviewing and publishing AI-generated content, you assume editorial responsibility for that content within the meaning of Art. 50(4);

(d) If you enable autoposting without reviewing content, you remain responsible for ensuring compliance with applicable AI transparency obligations.

7. Social Media Autoposting

7.1 Connected Platforms

The Service allows you to connect your social media accounts on Facebook, Instagram, and TikTok for automated posting of generated video content.

7.2 Your Responsibility

By enabling autoposting, you acknowledge and agree that:

  • You are solely responsible for all content posted to your social media accounts through the Service
  • You must comply with the terms of service, community guidelines, and advertising policies of each Connected Platform
  • We are not responsible for any actions taken by Connected Platforms, including but not limited to content removal, account suspension, advertising restrictions, or account termination
  • You grant us the necessary permissions to post content on your behalf to Connected Platforms

7.3 Platform Changes

We do not guarantee uninterrupted access to autoposting features. Third-party platforms may change their APIs, terms, or policies at any time, which may affect the availability or functionality of autoposting.

8. Intellectual Property

8.1 Service Ownership

All intellectual property rights in the Service, including its software, design, features, and documentation, are owned by A21 Reports Ltd. Nothing in these Terms grants you ownership of the Service itself.

8.2 Generated Content License

We grant you a non-exclusive, non-transferable, revocable license to use the video content generated through the Service for your business purposes, subject to these Terms and your active subscription. This license:

  • Is valid for the duration of your subscription
  • Does not transfer ownership of the generated content to you
  • May be revoked if you breach these Terms
  • Does not permit you to resell, sublicense, or redistribute the generated content as a standalone product

8.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation or compensation to you.

9. Subscription and Payments

9.1 Paid Plans

Access to the Service requires a paid subscription. Subscription plans, features, and pricing are described on our website.

9.2 Price Changes

We reserve the right to change subscription prices at any time. We will provide reasonable notice of price changes. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing. If you do not agree with a price change, you may cancel your subscription before the change takes effect.

9.3 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Payment is processed by a third-party payment processor.

9.4 Refunds

All subscription fees are non-refundable unless otherwise required by applicable law. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.

9.5 Right of Withdrawal (EU Consumer Rights)

If you are a consumer within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason (Directive 2011/83/EU, Art. 9). The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (A21 Reports Ltd., hello@a21social.com) of your decision to withdraw by means of a clear statement (e.g., an email).

However, you acknowledge and agree that by accessing and using the Service immediately upon subscription (digital content), and by giving your explicit prior consent to begin performance before the end of the withdrawal period, you lose your right of withdrawal in accordance with Art. 16(m) of Directive 2011/83/EU. This consent and acknowledgment are obtained during the subscription process.

If you exercise your right of withdrawal before the Service has been fully performed and before you gave your consent to waive the withdrawal right, we will reimburse you for all payments received within 14 days using the same payment method.

10. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Provide URLs to content you do not have the right to use
  • Generate content that is defamatory, obscene, hateful, discriminatory, or otherwise objectionable
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to generate misleading or deceptive advertisements
  • Create multiple accounts to circumvent usage limits or pricing
  • Use automated tools (bots, scrapers) to access the Service beyond its intended use

11. Termination

11.1 Termination by You

You may cancel your subscription and close your account at any time by contacting us at hello@a21social.com.

11.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

  • Violation of these Terms
  • Non-payment of subscription fees
  • Fraudulent or abusive use of the Service
  • At our sole discretion for any business reason

11.3 Effect of Termination

Upon termination:

  • Your right to use the Service will cease immediately
  • Your license to use generated content will terminate
  • We may delete your account data, generated content, and associated information
  • We will retain data as required by law (e.g., billing records)

12. Limitation of Liability

12.1 Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 Content Accuracy

We do not warrant that:

  • Content generated from dealer-provided URLs will be accurate, complete, or current
  • The automated video generation process will produce error-free results
  • Autoposted content will comply with all social media platform policies
  • The Service will be uninterrupted, secure, or free of errors

12.3 Limitation

To the maximum extent permitted by applicable law, A21 Reports Ltd. and its officers, directors, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any damages arising from content generated or posted through the Service
  • Any actions taken by third-party social media platforms in relation to your accounts

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.

12.4 Mandatory Liability Exceptions

The above limitations of liability do not apply to: (a) liability for intentional misconduct (Vorsatz); (b) liability for gross negligence (grobe Fahrlässigkeit); (c) liability for injury to life, body, or health; (d) liability under the German Product Liability Act (Produkthaftungsgesetz); (e) liability for breach of material contractual obligations (Kardinalpflichten), in which case liability is limited to foreseeable, typically occurring damages.

These limitations are subject to the mandatory provisions of applicable law and cannot be construed to limit liability beyond what is legally permissible.

13. Indemnification

You agree to indemnify and hold harmless A21 Reports Ltd. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your breach of these Terms
  • Your violation of any third-party rights, including intellectual property rights
  • Content generated from URLs you provided
  • Content posted to your social media accounts through the Service

Without limiting the foregoing, you specifically agree to indemnify us against:

(f) Claims arising from AI-generated content based on URLs and data you provided, including intellectual property infringement, defamation, misleading advertising, or unfair competition claims (g) Regulatory fines or penalties resulting from your publication or distribution of AI-generated content (h) Claims by third parties whose content appeared at URLs you submitted to the Service

This indemnification obligation applies to the extent permitted by applicable law. Under German law, indemnification clauses in standard terms (AGB) are subject to the fairness review under §§ 305-310 BGB.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall be resolved by the competent courts in Sofia, Bulgaria, unless otherwise required by mandatory consumer protection laws in your jurisdiction.

This choice of law shall not deprive consumers residing in the European Union of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of their country of habitual residence (Rome I Regulation, Art. 6(2)). In particular, German consumers retain their mandatory protections under the Bürgerliches Gesetzbuch (BGB), the Gesetz gegen den unlauteren Wettbewerb (UWG), and other applicable German consumer protection laws.

16. Digital Services Act (DSA) Compliance

In accordance with Regulation (EU) 2022/2065 (Digital Services Act):

(a) Point of Contact: For communications with authorities and users regarding DSA matters, contact us at: hello@a21social.com

(b) Illegal Content Reporting: If you believe content generated or published through the Service is illegal, you may report it to us at hello@a21social.com. We will review reports and take action in accordance with applicable law.

(c) Content Moderation: We reserve the right to restrict or remove content that violates these Terms or applicable law. We will provide reasons for any content moderation decisions upon request.

(d) If AI-generated content is reported as potentially illegal, we will review the report and, where appropriate, restrict the content and notify the relevant user.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

If you disagree with the updated Terms, you must stop using the Service and close your account.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and A21 Reports Ltd. regarding your use of the Service, superseding any prior agreements.

20. Contact Us

If you have any questions about these Terms, please contact us:

A21 Reports Ltd. Email: hello@a21social.com