Cancelling the AutoScout24 dealer contract: how to do it on time in 2026

What do you need before cancelling with AutoScout24?

You need your package contract with its term and notice period, your customer number, and access to the email address on file with AutoScout24. You should also know who technically transmits your vehicle data to AutoScout24.

Your contracting partner is, according to the dealer T&Cs as of 01.04.2026, AutoScout24 GmbH, Tölzer Straße 16, 82031 Grünwald. This address belongs in every cancellation sent by letter. The deadlines in the following steps also come from these T&Cs.

Prepare the following documents in advance:

• Order confirmation or package contract with the booked package (GO, SMART or PRO), the minimum term and the notice period
• Customer number and company name exactly as they appear in the contract
• Access to the mailbox of the email address on file
• The most recent monthly invoice from AutoScout24
• Contact person and details for your DMS provider or data service provider
• A list of customers who have bought a vehicle from you in the last few weeks

Your login credentials are also tied to your customer number. How the dealer area access is structured is explained in our article Becoming an AutoScout24 dealer.

How do you cancel as an AutoScout24 dealer? Step by step

First check the notice period and alternatives, then cancel in writing by email or letter, and have the end date confirmed. Afterwards, clarify with the dealer service and your DMS provider what happens to listings, the interface and ratings.

1. Read the term and notice period in the package contract

According to § 7.1 of the dealer T&Cs, the contract duration and notice periods are governed by the terms of your service package. If there is no such rule there, the contract is deemed to be indefinite and can be cancelled by either side with 1 month's notice to the end of the month. If you don't cancel a contract with a minimum term by the end of the last month of that minimum term, it continues, in case of doubt, as an indefinite contract. The T&Cs do not provide for an automatic 12-month extension.

2. Check whether a special right of cancellation applies

AutoScout24 may raise prices by up to 5% once per calendar year and announces adjustments 4 weeks before they take effect. Only once an increase goes beyond this scope are you entitled, under § 5.3, to cancel with extraordinary effect as of the date the increase takes effect. You have a comparable right under § 7.3 and § 14.2 if AutoScout24 changes its T&Cs and you do not agree with the change.

3. Work out switching to a smaller package

Since 1 October 2024, AutoScout24 has offered the packages GO, SMART and PRO; according to the press release, a switch is possible at any time. According to kfz-betrieb, SMART costs 30% more than GO and PRO costs 30% more than SMART. Since the fees also depend on the number of your vehicles, you should get the offer for GO in writing. How the package prices are made up is explained in our article on AutoScout24 costs for dealers.

4. Draft the cancellation in writing

According to § 7.4 of the dealer T&Cs, cancellations must be in written form to be valid. Under § 127 (2) of the German Civil Code (BGB), transmission via telecommunications - for example email - is in case of doubt sufficient to satisfy a contractually agreed written-form requirement. State the company name, customer number and booked package, specify the desired cancellation date, and ask for written confirmation with an end date.

5. Send the cancellation to kundenservice@autoscout24.de

According to the AutoScout24 dealer portal, the dealer service can be reached by email at kundenservice@autoscout24.de. It's best to send the email from the address stored in your customer account, so the service can identify you unambiguously. Alternatively, you can send a signed letter to AutoScout24 GmbH in Grünwald. Keep the sent email with date and time.

6. Request the cancellation confirmation

If you don't receive a confirmation, call the dealer service Monday to Friday between 9am and 5pm at +49 89 44456-1000. State the date you sent your cancellation and have the end date confirmed in writing. All further steps depend on this date.

7. Clarify listings, interface and ratings with the dealer service

According to § 7.5 of the T&Cs, AutoScout24 retains access to the submitted content after the contract ends, over which it acquires "rights unlimited in time and space" under § 3.1. When your listings will be deactivated and what happens to your dealer ratings is not expressly regulated by the T&Cs. Ask the dealer service about both in writing, and arrange with your DMS provider for the export to AutoScout24 to stop on the end date.

8. Ask buyers for ratings before the contract ends

According to the AutoScout24 help page, customers receive the rating link 10 days after the email contact and then have 30 days to submit their rating. The page leaves open what happens to ratings after the contract ends. So invite your most recent buyers to leave a rating while you still have access. How that works is shown in our article on dealer ratings on mobile.de and AutoScout24.

9. Shift reach to mobile.de and social media

The PRO package includes, according to the AutoScout24 package overview, reach via Instagram, Facebook and Google Vehicle Ads; this is lost upon cancellation. So build up your own channels before the end date. How this works without costly video shoots is explained in the A21 Social section below.

How long does the cancellation take and what does it cost?

The cancellation itself is written in a few minutes, but it only takes effect once your notice period expires. Until then you keep paying for your package; AutoScout24 does not publish specific euro prices for the packages.

If the package doesn't have its own rule, the dealer T&Cs provide for a notice period of 1 month to the end of the month. AutoScout24 invoices monthly electronically and collects the amount by direct debit; if the invoice is unpaid 14 days after receipt, you are in default. So expect at least one more monthly invoice after sending the cancellation.

Example: You have a package with no own notice-period rule and cancel on 14 November 2026. With a notice period of 1 month to the end of the month, the contract ends on 31 December 2026. Had you cancelled only in December, the contract would run until the end of January 2027.

The AutoScout24 package page shows neither prices nor terms, only the option "Arrange personal consultation." So only the price gaps and features can be compared:

Option	Cost	What you keep	Suitable for
Cancel	Package price until contract end	No more presence on AutoScout24	Dealers who reach enough buyers via mobile.de and their own channels
Switch from PRO to SMART	PRO costs, according to kfz-betrieb, 30% more than SMART	Standing-time forecast, equipment and competition analysis	Dealers who want to keep using the analyses
Switch to GO	SMART costs 30% more than GO	50 photos, SmartInserieren, LeadAssistent, price evaluation	Dealers who want to keep listings and ratings
Additionally A21 Social	Starter €29, Pro €79, Enterprise €149 per month plus VAT (prices)	Videos from mobile.de listings on social media	Dealers with inventory on mobile.de

Weigh each option against your standing-time costs. According to the DAT barometer from June 2026, a standing day costs around €25 per car. If a vehicle stands longer after the cancellation due to lack of reach, the savings are quickly eaten up.

Who should cancel the AutoScout24 contract, and who does the work?

Dealers who, measured against the package costs, get too few inquiries from AutoScout24 and who reach enough buyers via mobile.de and their own channels should cancel. Those who want to keep dealer ratings and presence should first check switching to GO.

According to AutoScout24, 75% of AutoScout24 users place great importance on positive dealer ratings, and among users under 30 it's 92%. Only commercial dealers can collect ratings on the platform. Whether both marketplaces are worthwhile for your inventory is shown in our comparison mobile.de or AutoScout24.

In your business, the following division of tasks makes sense:

1. The owner or management decides on cancellation or package switch and signs.
2. The office sends the cancellation from the registered address and keeps an eye on the arrival of the confirmation.
3. Whoever maintains the listings clarifies with the DMS provider the end of the data transfer.
4. The salespeople invite the most recent buyers to leave a rating while access still exists.

Offsetting lost reach with A21 Social

To regain reach after exiting, we recommend A21 Social. The software reads your listings from mobile.de, uses AI to create short vertical videos from photos and vehicle data, and automatically publishes them on Instagram, Facebook, TikTok and YouTube. No own video shoots or agency are needed for this, and every new listing becomes a video without anyone on the team having to take care of it.

A21 Social only imports listings from mobile.de. The software does not read AutoScout24, Kleinanzeigen or other portals, and it publishes nothing on the Facebook Marketplace. If you cancel AutoScout24 and stay with mobile.de, this fits exactly your starting situation.

Every video can additionally be published on your YouTube channel and then embedded via link in the mobile.de listing. Where the relevant field is located is shown in our article Uploading a mobile.de video. Choose the plan based on the size of your inventory: Starter for €29, Pro for €79 or Enterprise for €149 per month, each plus VAT. It's best to start before the end date of your AutoScout24 contract.

What mistakes commonly happen when cancelling AutoScout24?

Typical mistakes are wrong notice periods taken from generic templates, a purely telephone-based cancellation, and a missing confirmation. Add to that forgotten interfaces and ratings collected too late.

• Taking notice periods from templates: What matters is your package and the dealer T&Cs as of 01.04.2026, which provide for 1 month to the end of the month without a package-specific rule.
• Cancelling only by phone: The T&Cs require cancellations to be in writing. Use the hotline for queries; send the cancellation itself in writing.
• Wrong email address: Use the address AutoScout24 provides in the dealer portal: kundenservice@autoscout24.de.
• Having the direct debit reversed instead of cancelling: This does not end the contract. In case of payment default of more than 30 days, AutoScout24 may itself cancel with extraordinary effect.
• Treating every price increase as grounds for cancellation: Increases of up to 5% once per calendar year are provided for in the T&Cs. The special right of cancellation only applies to higher increases.
• Missing the minimum term: If you don't cancel by the end of the minimum term, your contract continues, in case of doubt, indefinitely.
• Letting the interface keep running: Make sure with your DMS provider that no more vehicles are transmitted to AutoScout24.
• Collecting ratings too late: Invite buyers to leave ratings while you still have access to the dealer area.

How do you check whether the AutoScout24 cancellation worked?

The cancellation has worked if you have a written confirmation with an end date, no more listings are online at AutoScout24 after that date, and no new invoice arrives. Whether your reach is right is shown, after the first full month, by the statistics from mobile.de and your social media channels.

What you check	Where	When
Cancellation confirmation with end date	Your email inbox	Within the first business days after sending; otherwise call the hotline
Status of your listings	AutoScout24 dealer dashboard	On the first business day after the end date
Invoice and direct debit	Invoices by email and bank statement	At the first billing run after the end date
Transmission to AutoScout24	Export log of your DMS	On the first business day after the end date
Inquiries and views	Listing analysis at mobile.de, "Performance" tab	After the first full month without AutoScout24, compared with the previous month
Video views and messages	Statistics from Instagram, Facebook, TikTok and YouTube	After the first full month

Since 7 October 2025, the dealer dashboard has replaced the previous online dealer area in Germany. According to the dealer T&Cs, billing is monthly. If you still receive an invoice after the end date, contact the dealer service with your confirmation.

The mobile.de listing analysis has 4 tabs, including "Performance." Note your monthly inquiries there before the end date so you can compare later. If inquiries drop significantly, work through the switch to GO again.

How we checked this guide

In November 2026 we evaluated the AutoScout24 Germany dealer T&Cs as of 01.04.2026, § 127 BGB, the contact, package and rating pages of the AutoScout24 dealer portal, the press release on the GO, SMART and PRO packages, and an article from kfz-betrieb. We were unable to open the article "How can I cancel my contract?" in the AutoScout24 Dealer Service; the page only showed a loading error. There is no public price list for Germany. We found a 3-month notice period or a 12-month extension in no primary source. For the period after the contract ends, the T&Cs only regulate AutoScout24's continuing access regarding listings, ratings and the DMS interface; on these points we therefore refer to the dealer service. Every figure in this article is linked to its source.

Cancelling with AutoScout24 and staying with mobile.de? Then try A21 Social: videos for Instagram, Facebook, TikTok and YouTube are automatically created from your mobile.de listings, starting at €29 per month plus VAT.